Please read the Terms and Conditions of
World of Linens (Terms) carefully as by placing an order you
will be deemed to have read, understood and agreed to them.
- This website and the Terms have been designed for use
within the United Kingdom and are made under English law.
By using the website you agree to this and submit to the
non-exclusive jurisdiction of the English courts and that
these Terms will apply to the supply of any goods made to
you by World of Linens (Goods).
- The website and its contents are provided by World of
Linens without any representation or warranty of any kind
in respect of the website and/or its content. You must bear
the risks associated with the use of the Internet. We shall
not be liable to you or any third party for any loss or
damage which may arise from the use of any content on the
website or access to the website.
- The provisions of these conditions relate exclusivity
to the supply of Goods within the United Kingdom. Whilst
we are happy to consider requests for Goods and enquiries
from outside the United Kingdom, separate arrangements with
regard to price, delivery and payment will apply. You should
therefore contact our Customer Services department, details
of which are given at the end of these terms, for any non-UK
requirements.
We give no warranty, that use of the website, including
the placing of orders from outside the UK, complies with
any non-UK legislation. Goods, promotions or credit terms
not permitted under any such legislation are therefore not
offered to users in such territories.
- A Contract for the sale of Goods will arise at the point
at which an order has been processed and the Goods dispatched.
The credit/debit card the details of which you provided
to us with your order will be charged for the value of the
Goods sent, plus delivery charges where appropriate.
- Prices and availability of Goods are subject to change
without notice. Where the price of Goods has increased since
the date of your order you will be notified accordingly
prior to Goods being dispatched.
- Your Right to Cancel
You may cancel your order at any time up until the point
of dispatch. If you choose to cancel your order prior to
dispatch then any payments that were made by you will be
refunded to the credit or debit card from which they were
taken within 30 days.
If your order has already been dispatched, you will need
to return the Goods to us, following the return or exchange
item instructions below.
- Returns Policy
You are entitled to return Goods within seven days of
receipt subject to compliance with our returns policy as
set out in this Clause 7. Your statutory rights are not
affected by this policy.
- Where Goods are returned, provided that they are returned
in perfect condition, unused, complete and with the original
packaging we shall exchange or provide a refund of the price
of the Goods.
World of Linens does not accept liability for any costs
incurred for the return of Goods, unless in the opinion
of World of Linens the Goods are faulty.
If exchanging Goods and the new items you require costs
less than the ones you have returned we will refund you
the difference.
If exchanging Goods and the new items you require cost
more than the one you returned an additional payment to
cover the balance will be required.
All items that are exchanged will incur a new delivery charge
at the then current rate, unless they are deemed faulty
by us, in which case no further delivery charges will arise.
Where items of clothing are supplied, these items cannot
be exchanged or returned for hygiene reasons if the packaging
seal is broken.
Refunds for items bought can only be made to the original
credit/debit card used for the purchase.
*Note: when trying on items of clothing, please ensure
that you are not wearing perfume / aftershave or a deodorant
which may leave a scent or marks on the item. We will be
unable to accept the return of any item where there is evidence
that these instructions have not been followed. Goods must
be returned in their original packaging together with any
enclosed documentation.
If the Goods you received are faulty, please contact our customer
services department http://www.worldtest.worldoflinens.com/Contact_us.asp
or alternatively call 0870 042 7025 quoting your order number,
your name and address, details of the product and the defect
and whether you require a refund or a replacement. You will
then be given an authorization number and advised on how to
proceed with the return. You have 7 working days from the
day after receipt of the faulty Goods to return them to us.
- Wrong item Received Returns
If the Goods you received are not what you originally ordered, please contact our customer services department quoting your order number, your name and address, details of the Goods ordered / received and whether you require a refund or a replacement. You will then be given an authorization number and advised on how to proceed with the return. You have 7 working days from the day after receipt of the item to return them to us.
- Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
All Returns should be sent to :
World of Linens
Charles House,
325, Ordsall Lane
Salford Quays
Greater Manchester
M5 3HP
Tel: 0870 042 7025
- For all returns you are strongly advised to obtain proof
of postage and condition at point of posting. World of Linens
cannot accept responsibility for parcels which have been
lost or damaged in transit.
- The cost of returning the Goods to us is your responsibility
unless Goods are faulty.
- All returns should include the original invoice for the
goods (though you are advised to keep one copy of the invoice
for your own records) to enable us to process the return
as quickly as possible.
This returns policy does not affect your statutory rights.
- Methods of Payment
We accept online payment by credit/debit card only. We
currently accept MasterCard, Visa, Switch, Delta and American
Express. All transactions are in pounds sterling (£).
Prices quoted are in pounds sterling (£) and are correct
at the time of publication.
Where appropriate prices are inclusive of UK sales tax
(VAT) at the current rate of 17.5%.
- Delivery
| Standard
Delivery |
- Mainland UK, Scottish Highlands & Isles,
Northern Ireland - £5.95
per delivery
- Channel Islands - £19.95
- Northern Europe & Rep of Ireland - POA
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- We use Parcel Force to deliver our goods. All deliveries
take place between 9am and 5pm Monday to Friday and need
to be signed for at the address they are being delivered
to. If there is no one available to accept the delivery,
a second attempt will be made on the next available working
day. If the second attempt your order has not been delivered,
you will be required to collect the goods from your local
Parcel force depot. Details can be found on the card left
by the delivery driver. Alternatively, if you still require
delivery after this, a further delivery payment will be
requested.
- Once your order has been dispatched we are unable to
change the delivery address. If you have made a mistake
when placing your order and wish to change the shipping
address please contact
us as soon as possible by telephoning 0870 042 7025.
- Any deliveries to offshore or remote areas may be subject
to an additional cost. These include Scottish Highlands
and islands, Isles of Scilly, Isle of Man and The Republic
of Ireland. Please contact us for more information before
placing your order.Delivery charges and promises for any
non-UK orders can be obtained from our Customer Services
Department.
If you have any questions about delivery options, please contact
us.
- Consent
Use of this website to place an order for goods signifies that you have consented to the collection processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit/debit reference checking and fraud detection, We may choose to use this information for marketing for ourselves and carefully chosen partner companies. Any changes to this policy will be posted on this site.
- Disclaimer & Limitations
of liability
- To the fullest extent allowed by law and save as provided
above, neither World of Linens nor any associated company
shall be liable to you by reason of any representation,
or any implied warranty, condition or other term, or any
duty at common law, or under the express terms of the contract,
or in negligence (whether on the part of the World of Linens
or any of its members, agents, directors, employees or otherwise)
for any indirect special or consequential damage or loss
(including but not limited to loss of profit or loss of
saving), costs, expenses or other claims for compensation
whatsoever which arise out of or in connection with the
use of this website, the supply of the Goods or their use
or resale by you.
- While World of Linens makes reasonable endeavours to
ensure that the information on this website is accurate,
it does not provide any warranty as to its accuracy or completeness
and will not be responsible for any errors or omissions
or for the results arsing from the use of such information.
- World of Linens shall not be responsible nor liable for
your use of any other websites which you may access through
hyperlinks placed within this website. These websites are
not controlled by World of Linens and we are not responsible
for their content. Such links are offered as a service to
users of this website and their inclusion does not constitute
an endorsement of or affiliation with any such site.
- World of Linens will not be liable to you or be deemed
to have been in breach of the contract in the case of any
delay in performing, or any failure to perform, any of its
obligations in relation to the products ordered if the delay
or failure was the result of any cause beyond its reasonable
control. Time for delivery of Goods shall not be of the
essence of the contract.
- The extent of any liability of World of Linens arising
under the contract for the supply of Goods to you shall
not exceed the price of the Goods, except as expressly provided
in these Terms.
- World of Linens is entitled to assign or transfer any
of its rights or sub-contract any of its obligations under
these terms and conditions to any third party. Except with
the specific permission in writing of World of Linens, you
may not assign or transfer any of your rights or sub-contract
any of your obligations under these terms and conditions.
- World of Linens takes every care to ensure that the description
prices and specification of our products are correct at
the time of going to press. We endeavour to ensure that
the colour reproduction of representation of Goods is accurate;
however we cannot accept any responsibility for any variation
in colour caused by the browser software or computer system
used by you.
- No person who is not a party to these terms and conditions
shall have any right to enforce any term under the Contracts
(Rights of Third Parties) Act 1999. Nothing in these conditions
is intended nor shall affect any of your statutory rights
that may not be legally excluded.
- Nothing in these Terms and Conditions shall exclude our
liability for personal injury or death caused by our negligence
or for any fraudulent misrepresentation.
Copyright and Trademark
The contents of these website pages (including any pictures,
logos, photographs, designs, text written and other materials)
are the copyright or registered trademark of World of Linens,
connected companies or its content and technology providers
or their respective owners. ALL RIGHTS TO THE SAME ARE RESERVED.
The copying, modification, distribution, reproduction, or
incorporation into any other work of part or all of the material
available on this website in any form is prohibited.
World of Linens Customer Service Department
Charles House, 325 Ordsall Lane, Salford Quays, Greater Manchester,
M5 3HP,
England
Telephone 0870 042 7025
Email: customerservicedepartment@worldoflinens.com
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